> For the complete documentation index, see [llms.txt](https://support.airspacelink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.airspacelink.com/airhub-portal-user-guide.md). # AirHub Portal User Guide {% hint style="info" %} Comprehensive documentation for AirHub® Portal, Airspace Link's Drone Operations Management System. {% endhint %} AirHub® Portal is a Drone Operations Management System (DOMS) developed by Airspace Link. It serves as the bridge between regulatory compliance and tactical success, giving your organization a single, standardized platform for planning, executing, and documenting drone operations. These guides follow the structure of the application itself: **Getting Started**, **Discover**, **Plan**, **Operate**, **Manage**, **Admin**, and **Reference**. Each page below is collapsed by default; click any page title to expand it. ### Tier Color Key Each feature throughout the documentation is marked with its minimum license tier: * 🟢 **Starter+**, available on Starter, Team, and Advanced * 🔵 **Team+**, available on Team and Advanced * 🟣 **Advanced+**, available on Advanced only Features with no dot are available on all tiers, including Personal (Free). *** ## Table of Contents * [**Getting Started**](#getting-started) (5 pages) * [**Discover**](#discover) (6 pages) * [**Plan**](#plan) (5 pages) * [**Operate**](#operate) (5 pages) * [**Manage**](#manage) (6 pages) * [**Admin**](#admin) (1 page) * [**Reference**](#reference) (3 pages) *** ## Getting Started {% hint style="info" %} Account setup, licensing, user types, and key terminology. The foundation for using AirHub® Portal. {% endhint %}
Welcome to AirHub® Portal AirHub® Portal is a comprehensive Drone Operations Management System (DOMS) developed by Airspace Link. It serves as the bridge between regulatory compliance and tactical success, giving your organization a single, standardized platform for planning, executing, and documenting drone operations. These guides walk you through every part of the platform, from setting up your account to running real-time operations. #### How These Guides Are Organized The guides follow the structure of the application itself: * **Getting Started** - Account setup, licensing, user types, and key terminology * **Discover** - Situational awareness, airspace briefings, traffic analysis, and incursion monitoring * **Plan** - Creating and managing operations, advisories, and risk profiles * **Operate** - Real-time monitoring of your active operations and surrounding airspace * **Manage** - Administrative workflows for flight logs, fleet, maintenance, and users * **Admin** - Tag library and organizational structure * **Reference** - Quick-reference tables, support contacts, and the user type access matrix #### Who This Documentation Is For AirHub® Portal supports five user types, Operator, Manager, Planner, Director, and Observer, plus Owner/Administrator roles for account management. Each guide notes which user types and license tiers can access the feature being described. #### Getting Help If you can't find what you need: * **In-app:** Click the blue chat icon (bottom-right of any page) or use the "Ask Me Anything" search bar on the Home page * **Live support:** Connect to a live agent through the chat widget, Monday–Friday, 9:00–17:00 ET * **Submit a case:** [Submit a Support Case](https://airspacelink.com/create-support-case)
License Tiers & User Types AirHub® Portal uses a two-tier system to manage licensing and user access. Your **license tier** determines which features are available to the organization, and within each tier, **user types** define what individual users can do. #### License Tiers
TierBest For
Personal (Free)Individual drone pilots checking airspace and creating simple operations
StarterSmall organizations bringing drone operations under one roof
TeamMaturing organizations needing approval workflows and analytics
AdvancedComplex/BVLOS operations, critical asset security, regulatory compliance needs
#### What Each Tier Includes **Personal (Free)** * Airspace checks and simple operations **Starter** - Everything in Personal, plus: * **Integrated Weather:** Current and forecasted conditions with a real-time weather safety score * **Fleet Management:** Aircraft details, capabilities, and registration tracking * **Crew Management:** Flight data and certification tracking * **Flight Log Management:** Official records of flight activity **Team** - Everything in Starter, plus: * **Work Order Management:** Triage incoming service requests and link them to operations * **Internal Approvals:** Multi-manager approval workflows * **Tag Management:** Custom tags for categorizing and filtering operations, aircraft, and flight logs * **Overview Dashboard:** High-level visual analytics of fleet status and operator compliance **Advanced** - Everything in Team, plus: * **Sensor Integrations:** Live telemetry via Remote ID, RF, Optical, or Radar through sensor partners * **Esri Integrations:** ArcGIS Online map layers and Survey123 form integration * **Live Crewed Traffic:** ADS-B traffic layers on the map * **Incursion Monitoring:** Alert Areas with real-time drone detection notifications * **Airspace & Risk Analysis:** HexGen Surface Engine for ground risk and route optimization * **UAS Traffic Management (UTM) \[Add-on]:** Part 146-ready UTM services for strategic deconfliction #### User Types Within each tier, specific user types enable role-based functionality. The user types available to your organization depend on your license tier: | License Tier | Available User Types | | ------------ | ---------------------------------------------- | | Personal | Operator | | Starter | Operator, Manager | | Team | Operator, Manager, Director | | Advanced | Operator, Manager, Planner, Director, Observer | Every organization also has a foundational administrative structure independent of user types: * **Owner:** Exactly one per organization, created at setup. Holds final authority over the account. * **Administrators:** Appointed by the Owner to assist with user management. Both Owners and Administrators can invite, update, delete, and assign user types and admin permissions. Any user can be designated an Owner or Administrator regardless of their assigned user type. #### What Each User Type Can Do **Operators** * Apply for LAANC and Further Coordination authorizations * Manage their own operations and flight logs * Attach files to operations (🔵 **Team+**) * Request manager approvals (🔵 **Team+**) * Run surface profiles (🔵 **Team+**) * Create flight logs at three fidelity levels (see [Flight Logs](#)) **Managers** * View and manage all organization-wide data: Flight Logs, Aircraft, Operations, LAANC authorizations * Approve/deny operations through the Internal Approvals workflow (🔵 **Team+**) * Create and manage the organizational tag library (🔵 **Team+**) **Planners** (🟣 **Advanced+**) * Triage incoming work orders and create operations to fulfill them * Create Surface Profiles for HexGen risk assessment **Directors** * Publish and manage Community Advisories (🔵 **Team+**, government customers only) * View live and historic crewed and drone traffic (🟣 **Advanced+**) * Create and manage Alert Areas for incursion monitoring (🟣 **Advanced+**) **Observers** (🟣 **Advanced+**) * View live and historic drone traffic * View alert areas, incursions, and the active operations they contain * View drone classifications set by your team {% hint style="warning" %} **Observers have a restricted interface.** Quick Actions and Home page actions are not available, and the Manage and Plan tabs are hidden. Do not assign Observer in conjunction with other user types, functionality from those other user types will be hidden. {% endhint %} {% hint style="info" %} **Need a different user type for someone on your team?** Owners or Administrators can update user types from **Manage > Users**. See [Managing Users](#). {% endhint %}
Key Terms (Glossary) A glossary of terms and acronyms used throughout AirHub® Portal and across FAA drone regulations. **ADS-B (Automatic Dependent Surveillance–Broadcast)** Electronic conspicuity technology in which an aircraft periodically broadcasts its GPS position, allowing nearby pilots to see and avoid. **Advisory (Community Advisory)** Information notices published by AirHub® Portal organizations to communicate local flight policies, temporary hazards, or events to the flying public. **AGL (Above Ground Level)** Altitude measured relative to the ground surface directly beneath the aircraft. **B4UFLY** FAA initiative providing recreational and commercial UAS pilots with situational awareness. Airspace Link is an FAA-approved B4UFLY services provider. [More info](https://www.faa.gov/uas/recreational_flyers/b4ufly) **Briefing** Automated assessment of a specific map location to determine airspace class, active restrictions, and operational requirements. **BVLOS (Beyond Visual Line of Sight)** Operations where the aircraft flies beyond the visual range of the RPIC or VO, typically requiring an FAA waiver. **Classification (Drone Classification)** A user-applied label that categorizes a detected drone as Trusted, Neutral, or Blacklisted, with a required reasoning note. Classifications recolor the drone on the map and list view for the whole team and save to a Classification History log. **Controlled Airspace** Airspace (Classes B, C, D, and E) requiring FAA authorization via LAANC. **HexGen Surface Engine** A geospatial modeling engine that analyzes selected features (e.g. schools, hospitals, power lines) to calculate a surface score for a geographic area. Commonly used for risk assessments and operation suitability analysis. **Incursion** Unauthorized entry of an aircraft into a prohibited volume or a defined Alert Area. **LAANC (Low Altitude Authorization and Notification Capability)** FAA program providing near real-time processing of airspace authorizations for Part 107 and recreational pilots in controlled airspace. Includes Auto-Approval (at or below UAS Facility Map altitudes) and Further Coordination (above those altitudes, requiring manual ATC review). [More info](https://www.faa.gov/uas/programs_partnerships/data_exchange) **MSL (Mean Sea Level)** Altitude measured relative to average sea level. Used primarily for crewed aviation and weather reporting. **NOTAM (Notice to Air Missions)** Notice alerting pilots of potential hazards along a flight route or at a location. **Operation** A digital record in AirHub® Portal representing a 3D volume of airspace, a time window, and the crew/aircraft assignments needed to execute a flight. **PAO (Public Aircraft Operations)** FAA term for flights conducted by government entities (federal, state, local, or tribal) under a Certificate of Waiver or Authorization (COA), Memorandum of Agreement (MOA), or equivalent authority. Includes missions like search and rescue, law enforcement patrol, and military base operations. **Part 91** FAA framework for general operating and flight rules. In drone management, this often applies to public aircraft operations under a Certificate of Waiver or Authorization (COA). **Part 107** FAA framework for routine small UAS commercial operations (under 55 lbs.). **Part 108** Proposed FAA framework for BVLOS operations, designed to enable scalable, complex drone operations and UTM service integration. **PWA (Progressive Web App)** A web-based application that provides a native app-like experience through your browser, installable on desktop and mobile without an app store. **Remote ID** A digital license plate for drones that broadcasts identification and location information to help authorities identify drones flying in unsafe areas or where prohibited. **RPIC (Remote Pilot in Command)** The person holding final authority and responsibility for the safety of a UAS flight. **Shared Operation** A read-only operation plan explicitly shared by a Sending Org with a Receiving Org to improve regional deconfliction. **SGI (Special Government Interest)** Process used by government entities to request expedited waivers or authorizations for UAS operations supporting public interest or emergency response. **Telemetry** Automated communication used to collect and transmit real-time data from an aircraft. In AirHub®, this refers specifically to the live location and flight path of the drone. **TFR (Temporary Flight Restriction)** Short-term restriction on an area of airspace due to a hazardous condition, special event, or general warning. **UAS (Unmanned Aircraft System)** Commonly called a drone. The complete system required to safely operate an unmanned aircraft. **Uncontrolled Airspace (Class G)** Airspace where ATC services are not provided. Operations here don't require FAA authorization, but pilots must still comply with Part 107 or Section 44809 rules and maintain situational awareness via B4UFLY. **UTM (UAS Traffic Management)** A collaborative digital ecosystem that allows multiple drone operators and service providers to share data, coordinate flight paths, and maintain situational awareness. Enables automated deconfliction and safe integration of complex drone operations. **VO (Visual Observer)** A person who assists the RPIC in seeing and avoiding other air traffic or ground objects. **Work Order** A service request, typically received from an external system like ServiceNow, that provides geographic area and project requirements used to schedule one or more operations.
Accessing AirHub® Portal AirHub® Portal is a Progressive Web App (PWA), a web-based application that runs in your browser and can be installed for a native app-like experience. #### Browsers Open AirHub® Portal directly at [**portal.airspacelink.com**](https://portal.airspacelink.com/). #### Desktop Installation For a desktop app experience, click the **Install Icon** in your browser's address bar while on portal.airspacelink.com. This installs AirHub® Portal as a standalone application. #### Mobile Installation Download the AirHub® Portal app from the [Apple App Store](#) or [Google Play Store](#). #### Onboarding (For New Organization Owners) When a new organization is created, the designated Owner receives an email invitation: 1. **Check your inbox for the invitation email from AirHub® Portal.** 2. **Activate your account.** Click the activation link in the email to activate your account and log in for the first time. 3. **Set up your team.** Navigate to **Manage > Resources > Users** to invite team members and assign User Types (Operator, Planner, Manager, etc.). Once invited, team members will follow the same email-based activation flow.
Setting Up Your Profile Before flying, complete your user profile so your information is associated with operations, flight logs, and LAANC submissions. 1. **Open your account details.** Click your **Organization Icon** in the top-right corner of any page, then click your username. 2. **Enter contact information.** Fill in your **Name**, **Email address**, and **Phone number**. The phone number is required for LAANC submissions. 3. **Add your certification.** Under **Certification Management**, enter your **FAA Part 107 Certificate Number** and **Renewal Date**. AirHub® Portal will automatically display an **"Expiring Soon"** or **"Expired"** badge on your profile based on the renewal date you provide. Managers can see these badges across the organization to track certification compliance.

Tip: Set a calendar reminder 60 days before your renewal date. Part 107 recurrent training requirements can take a few weeks to complete.

*** ## Discover {% hint style="info" %} Situational awareness tools: maps, airspace briefings, historical traffic, and incursion monitoring. {% endhint %}
Map Navigation & Tools The Discover tab is your primary interface for situational awareness and pre-flight planning. It provides a comprehensive view of airspace, ground risk, weather, and custom operational layers. #### Core Map Controls
ControlFunction
Zoom (+ / –)Adjust the map scale
Find My LocationCenter the map at your current location and open the Briefing widget. Requires location permissions.
Compass / North AdjustReset map orientation to True North (only visible when the map is rotated)
Measurement Tool (🟢 Starter+)Measure distance or area on the map
Map Layers IconOpen the Map Styles & Layers drawer to toggle datasets and view the legend
#### Drawing Tools When creating operations, alert areas, or advisories, you'll use the drawing tools: * **Circle** - Draw a radius around a point * **Rectangle/Square** - Drag to create a rectangular boundary * **Polygon** - Click to add vertices, double-click to close
Map Layers & Base Maps Customize your map view by clicking the **Map Layers Icon** at the bottom-left of the map. This opens the **Map Styles & Layers drawer**, where you can toggle data groups and individual datasets on and off. #### Base Maps A base map provides the foundational geographic context for your operational layers. Choose one: * **Light** - Minimalist view for high-light environments * **Dark** - High-contrast view for low-light environments * **Satellite** - Photographic imagery for identifying physical objects * **VFR Basemap** - Aviation sectional charts for Visual Flight Rules navigation * **Navigation** - Hybrid view focusing on road networks and landmarks
#### Data Layers **AirHub® Community Advisories** Information advisories published by AirHub® Portal organizations to communicate local activities, events, or emergencies. **FAA Data** Authoritative federal datasets including: * FAA UAS Facility Maps * Controlled Airspace * Special Use Airspace * TFRs (Temporary Flight Restrictions) * NOTAMs (Notices to Air Missions) **AirHub® Ground Insights** Ground-based hazards and sensitive locations, including hospitals, schools, power lines, and correctional facilities. **ArcGIS Online Integration** (🟣 **Advanced+**) Custom geographic data layers directly from your Esri ArcGIS Online organization for tailored operational views. {% hint style="info" %} **The Map Layers Icon also serves as a legend.** Open it any time you see a symbol on the map you don't recognize. {% endhint %}
Running an Airspace Briefing The Briefing widget simplifies complex airspace rules into a clear, easy-to-understand assessment. By analyzing any location you tap on the map, the Briefing widget gives you an instant summary of operational requirements and potential risks. #### How to Run a Briefing 1. **Use the search bar or pan the map to find your flight location.** 2. **Click or tap any point on the map to drop a pin and open the Briefing widget.** 3. **Interpret the status returned by the Briefing widget.**
StatusMeaningWhat to Do
Standard uncontrolled Class G airspaceProceed with planning
Controlled airspaceClick Get Approval to start the LAANC request in the Plan tab
Prohibited or restricted zoneChoose a different location, or contact ATC if you have a waiver
#### Nearby Hazards & Advisories The **Nearby** section of the Briefing widget shows advisories and restrictions within a **2 nautical mile radius** of your pin. Review these before you fly, even if your specific location is clear, conditions nearby may affect your operation.
Historic Traffic Analysis If your organization has drone detection sensors integrated with AirHub® Portal, you can record and visualize all drone flights within the sensor coverage area. Use this tool to audit past activity, identify trends, and investigate specific incidents. #### Accessing Historic Traffic Navigate to **Discover > Traffic > Historical**. #### Filtering the View * **Date & Time Range:** Defaults to the last 7 days. Adjust to find specific windows of activity. * **Min/Max Height (ft):** Filter for flights at specific AGL altitudes. * **Cluster Results:** Toggle to switch between grouped totals and individual flight tracks. #### Analyzing Flights The dashboard surfaces: * **Aggregate metrics:** Total flights, average daily volume, and average flight duration for the current map area * **Individual flight paths:** Select any flight from the list or map to display its full path, including takeoff and landing points * **Flight details panel:** Includes the unique Flight ID, Date & Time, Duration, Last Known Position, Max Height, and Detection Source (e.g. DeDrone, uAvionix) * **Controller location:** Look for the Controller icon on the map, if your sensors captured the operator's position, you'll see it there {% hint style="info" %} **Use case: Post-incident review.** When investigating an incursion or near-miss, filter to the time window of interest, then click individual flight tracks to see their full path and detection source. {% endhint %}
Alert Areas & Incursion Monitoring Alert Areas are user-generated geographic boundaries that trigger real-time system alerts and retain incursion data when a drone detection intersects the defined volume. They're used for protecting sensitive sites, monitoring critical infrastructure, and maintaining a long-term record of incursion events. #### Creating an Alert Area 1. **Navigate to Discover > Traffic > Alert Areas.** 2. **Start a new alert area.** Click **+ Add Alert Area**, or use the **Quick Actions (+)** button from anywhere in the app. 3. **Define the volume.** Draw the boundary using **Circle**, **Square**, or **Polygon**, then set the **Min/Max Altitude** range to monitor. 4. **Set the active period.** Choose **Ongoing** for indefinite monitoring, or **Temporary** with fixed start and end times. 5. **Configure notifications.** Select recipients from your organization to receive **Email** and **In-App Notifications** when an incursion occurs.
#### Managing Alert Areas **To edit:** Click the three-dot menu next to the Alert Area name and select **Edit Alert Area**. You can update the title, description, active period, volume, or notification list. **To delete:** Select **Delete Alert Area** from the same three-dot menu. {% hint style="danger" %} **Deletion is permanent.** When you delete an Alert Area, the virtual boundary and all associated incursion records are permanently removed. If you want to stop receiving alerts but keep historical incursion data, set the active period end date instead. {% endhint %} #### Status Indicators * **Active** - Currently monitoring for incursions * **Inactive** - A temporary area whose end date has passed. No longer triggers alerts but remains on your list for historical review.
#### Reviewing Incursions When an incursion occurs, you can access detailed flight information two ways: 1. **Notification link.** Click the direct link in the **Email** or **In-App Notification** to jump straight to the flight track. 2. **In-App review.** Within the **Alert Areas** menu, expand a specific area and select an incursion from the list. The **Flight Details** panel shows: * **Flight Path.** The drone's full path on the map. * **Flight Information.** Flight ID, Max Altitude (AGL), Data Source (e.g. Aerial Armor), Date/Time of detection, Total Duration. * **Controller Location.** If the operator's position was captured, a Controller icon appears on the map.
#### Refining the View Click the **Filter Icon** to customize what you see: * **Date Range** - defaults to the last 7 days * **Altitude** - Min/Max Height in feet * **Cluster Results** - group high-volume detections or view individual tracks {% hint style="info" %} **To view past incursions for inactive Alert Areas**, adjust the date filter to include the time period when the Alert Area was active. {% endhint %}
Trends Analysis The Trends tool provides an analytical view of historical planning data across the entire AirHub® Portal platform, letting you see where and when operations have been planned by the collective user base. It's a unique window into regional airspace demand. #### Accessing Trends Navigate to **Discover > Trends**. #### What You Can See **Operational Planning Metrics** Volume and frequency of operations created by all platform users, with counts for recreational and Part 107 activity across controlled and uncontrolled airspace. **Time Patterns** * **Time of Day** - Hours with the highest density of scheduled operations (Morning, Afternoon, Evening, Night) * **Day of Week** - Most popular days for planned flight activity **Concentration Heatmap** Visualizes where operations are most frequently planned within your current map view. #### Using Date Filters Use the **Date Range** filter to see how planning trends have evolved over the past week, month, or year. {% hint style="info" %} **Use case: Public safety planning.** Trends data helps agencies anticipate where civilian drone activity is highest, informing patrol routes and community outreach. {% endhint %}
*** ## Plan {% hint style="info" %} Create and manage operations, advisories, and risk assessments before flights. {% endhint %}
Creating an Operation An **Operation** is the 3D volume of airspace you intend to fly in, combined with all the details needed to execute that flight. It acts as a single, organized record covering location, crew, aircraft, weather, compliance, and documentation. #### What an Operation Contains | Component | Description | Tier | | ----------------------- | --------------------------------------------------- | ---------------- | | Location & Details | Geographic area and altitude limits | All | | Crew and Aircraft | Pilot in Command, crew members, aircraft | 🟢 **Starter+** | | Weather | Real-time monitoring with automated state indicator | 🟢 **Starter+** | | Compliance | LAANC, Internal Approvals, UTM coordination | Mixed | | File Attachments | Site maps, waivers, etc. | 🔵 **Team+** | | HexGen Risk Assessments | Quantitative ground hazard analysis | 🔵 **Team+** | | Pre-flight Checklists | ArcGIS Survey123 integrated forms | 🟣 **Advanced+** | #### Two Ways to Create an Operation There are two ways to create an Operation: 1. **Quick Action Workflow.** Click the **Quick Actions (+)** button > **New Operation**. This opens a blank planning template. 2. **Contextual Workflow (from Discover).** On the Discover tab, drop a pin on the map at your flight location. If the briefing shows **"Clear to Fly"** or **"Get Approval"**, click the button to transition into the Plan workflow with the geometry and location pre-populated. #### Planning Steps 1. **Define Overview & Categorization.** Enter a descriptive, searchable **Title** and **Description**. Categorize the operation by its regulatory framework. Available types: * **Recreational (Section 44809).** Hobbyist flights under the FAA's recreational rules. * **Commercial (Part 107).** Routine small UAS commercial operations under 55 lbs. * **Public (PAO) Part 91** (🟣 **Advanced+**). Government missions flown under an FAA-approved COA, MOA, or equivalent authority (search and rescue, law enforcement patrol, base operations, etc.). LAANC is automatically hidden for this type since it does not apply to Part 91. * **Other** (🟣 **Advanced+**). Catch-all for operations that don't fit standard categories. Use this for helicopters, fixed-wing aircraft, or other crewed work alongside drone operations, and for deconfliction and records management of mixed-mission portfolios. Apply organizational tags (🔵 **Team+**) to capture data in high-level reports. {% hint style="info" %} Tag creation is restricted to users assigned the Manager user type. Contact your organization's Manager to request additions to the tag library. {% endhint %} 1. **Establish the Plan Volume.** Use the **Circle**, **Square**, or **Polygon** tools to draw the geographic boundary on the map. Enter the operational ceiling (Max Altitude) in feet AGL to define the 3D volume. 2. **Schedule the Timing.** Choose the **Start Time**, **Duration**, and **Time Zone** to define when the airspace will be active. 3. **Assign Crew & Aircraft.** Designate the Pilot in Command (PIC) and supporting crew. Select aircraft (🟢 **Starter+**) from your organization's registered fleet. 4. **Assess Weather Risks.** AirHub® Portal automatically pulls weather data for your specific flight time up to **14 days in advance**. The Weather widget (🔵 **Team+**) shows current and forecasted conditions, with a state indicator that surfaces in the corner of the widget as the status changes: | State | Indicator | Meaning | | ----------- | ------------------ | --------------------------------------------------------------- | | **Ready** | No indicator | Ideal conditions for flying | | **Warning** | Yellow alert badge | One or more metrics approaching safety limits, be extra careful | | **Danger** | Red alert badge | One or more metrics in unsafe range, cancel or move the flight | Expand the widget to see per-metric readings (Visibility, Precipitation, Cloud Base, etc.). In Warning or Danger states, the specific metrics out of range carry their own colored indicator dots. See the full [Weather Widget State Thresholds](#) for the exact thresholds the system uses for each metric.

Weather is dynamic. Always recheck the state indicator and confirm conditions in the field right before you take off.

5. **Manage Compliance & Approvals.** Submit LAANC requests directly to the FAA for controlled airspace access. Submit the plan for Internal Approval (🔵 **Team+**) to notify your Manager. Use UTM services (🟣 **Advanced+**) to strategically deconflict operations that conflict with your plan. 6. **Attach Documentation (🔵 Team+).** Drag and drop (or click to upload) site maps, risk waivers, or other critical documents, up to **30MB per file**, directly to the operation record. 7. **Conduct HexGen Risk Assessments (🔵 Team+).** Run **Surface Profiles** to perform quantitative risk assessments for ground hazards and obstacles within your operational volume. See [Surface Profiles & HexGen](#) for details. 8. **Complete Pre-Flight Forms (🟣 Advanced+).** Launch integrated **ArcGIS Survey123 forms** to complete digital checklists, such as pre-flight inspections.
My Operations vs. Organization Operations AirHub® Portal provides two views of operations, scoped to different audiences. Understanding the difference helps you find the right data quickly. #### My Operations (All Users) A personalized workspace for **Operators** to track and manage operations they're directly involved in, either as creator or assigned crew. This is a filtered view of the organizational registry showing only your operations. #### Organization Operations (🔵 **Team+**, Manager User Type) A specialized oversight hub for **Managers** containing the complete record of all scheduled, active, and completed operations across the entire organization. Use it to monitor workloads, deconflict resources, and audit compliance. #### Visualization Modes (Same in Both Views) | View | Description | Tier | | ----------------------- | ------------------------------------------------------------------------------------------- | --------------- | | **Card View** (default) | Operation cards summarizing Title, PIC, Scheduled Time, and a simplified geometry thumbnail | All | | **Map View** | Side-by-side split screen with map and cards | All | | **Calendar View** | Monthly, Weekly, or Daily schedule, easy way to spot overlapping flights | 🟢 **Starter+** | | **Report View** | High-level analytics summarized in charts: Operations by Aircraft, Operations by Pilot | 🟢 **Starter+** | #### Search, Sort & Filter To manage large volumes of data, both views include a dynamic filtering engine. **Sort by:** Operation Name or Operation Start Date **Keyword Search** (🟢 **Starter+**): Search free-text fields including Title and Description **Filters** (🟢 **Starter+**): Refine by Tags, Crew, Aircraft, Compliance status, or Date Range {% hint style="info" %} A **blue indicator** appears on the Filter Icon when filters are active. Use **Reset All** to clear all parameters. {% endhint %} #### Exporting Data (🟢 **Starter+**) Click **Export Operations** to download a comprehensive CSV file including IDs, names, PIC assignments, flight types, AGL altitudes, geographic coordinates (GeoJSON format), and time zone information. Managers can do this for the entire organization; Operators export only their own records.
Shared Operations The **Shared Operations** tab provides a centralized view of drone activity from external partners and subcontractors. It helps Managers coordinate schedules and prevent conflicts by surfacing where and when other organizations are operating in shared areas. {% hint style="info" %} ℹ️ **Opt-in feature.** Initial configuration of organization-to-organization sharing is handled by your Airspace Link account team. Contact us to enable it for your organization. {% endhint %} {% hint style="warning" %} **Legal disclaimer.** All legal data sharing agreements and privacy considerations between sharing organizations are the responsibility of the customer. Both sending and receiving organizations must be active AirHub® Portal users. {% endhint %} #### What Information Is Shared To protect privacy, only essential data is visible to the receiving organization: * Organization Name * Organization Logo * Planned Date & Time * Max Altitude **Not shared:** Personal pilot information, specific FAA authorization details, crew assignments, or any internal operational notes. #### Viewing Shared Operations Managers can toggle between three viewing modes: * **List View** - Sortable and filterable record of all incoming shared plans * **Map View** - Geographic footprint of shared flights to identify potential conflicts * **Calendar View** - High-level schedule for coordinating flight windows over time #### Limitations Shared operations are **read-only**. You cannot: * Edit shared records * View crew details for the sending org's operations * Export shared data to CSV For real-time monitoring of shared operations (rather than planning), see Monitoring Live Operations in the Operate tab.
Publishing Community Advisories **Community Advisories** are notices published by an organization to inform the public and other operators of local flight policies, safety hazards, or specific events. Once published, they appear on the AirHub® Portal map and Briefing widget for all users. #### Creating an Advisory 1. **Click Quick Actions (+) > Advisory to open the creation flow.** 2. **Define the affected area.** Use the map tool to draw the boundary with **Circle**, **Rectangle**, or **Polygon**. Use **Delete** to remove the existing geometry and redraw. 3. **Configure the advisory using the fields below.** | Field | Description | | ----------------------- | -------------------------------------------------------------------------------------------------------- | | **Category** | Choose **Emergency**, **Administrative**, or **Recreational** | | **Date Range** | Set Start Time and End Time, the advisory appears and disappears automatically based on these timestamps | | **Contact Information** | Name, Organization, and Phone number for pilots to coordinate | | **Instructions** | Specific policy, ground risk, or flight safety notice | | **Visibility** | Toggle between **Draft** and **Public**. Set to **Public** to publish to all AirHub® users. |

Use case: Public events. Publish an advisory ahead of a parade, fireworks display, or sporting event to give recreational pilots clear guidance and reduce inadvertent intrusions.

Surface Profiles & HexGen Risk Assessment **Surface Profiles** leverage the HexGen Surface Engine to provide quantitative evaluations of ground hazards. They're used for risk assessments, route planning, and supporting waiver and COA applications, letting organizations standardize safety evaluations across their teams. #### How HexGen Works HexGen analyzes selected geographic features (hospitals, schools, parks, power lines, correctional facilities, and more) and calculates a cumulative risk score for any geographic area. The results visualize as a high-resolution grid overlay on the map. You control which features matter most by assigning **risk weights**. The system uses your weighted model to produce the final score. #### Creating a Surface Profile 1. **Navigate to Plan > Surface Profiles and click Create (+).** 2. **Select features.** Click **Add Features** to choose hazards from the list (e.g. Hospitals, Correctional Facilities, Schools, Parks, Power Lines). 3. **Assign risk weights.** While any numeric value is allowed, we recommend a standard **0 to 10 scale**: | Weight | Meaning | | ------- | ------------------------------------------------------------------------ | | **0** | Lowest risk, feature has no impact on the profile's safety scoring | | **1–4** | Low to moderate concern | | **5–7** | Significant hazard, should be avoided when possible | | **8–9** | Critical, strong avoidance | | **10** | Critical Risk / Avoid, system treats this feature as a must-avoid hazard | 4. **Review scoring.** The HexGen engine uses your weights to calculate a cumulative risk score for any geographic area you apply the profile to. #### Applying a Surface Profile Once saved, a Surface Profile can be applied to any operational volume to conduct a detailed assessment. From within an Operation, navigate to the risk assessment section and select the profile you want to run. {% hint style="info" %} **Tip:** Create multiple profiles for different mission types. For example, a profile weighted heavily toward schools and parks for daytime delivery missions, and a separate profile weighted toward critical infrastructure for nighttime inspection flights. {% endhint %}
*** ## Operate {% hint style="info" %} Real-time tactical operations center for live flights, drone detection, crewed traffic, and sensor monitoring. {% endhint %}
Monitoring Live Operations The **Operate** tab is your organization's real-time tactical Operations Center. It provides a unified view of all airspace activity, live operations, detected drones, crewed traffic, and sensor health, to support immediate awareness, decision-making, and incident response. #### The Operations List The Operations list shows a live view of all operations occurring on the current day. **Live Status Tracking** Operations are categorized by their time-based lifecycle: * **Upcoming** - Scheduled but not yet started * **In Progress** - Currently active * **Ended** - Completed **Quick Details** Click any entry to reveal high-level details: planned Duration, Max Altitude (ft AGL), assigned RPIC, and the specific aircraft being used. **Full Operation Record** Click **Operation Details** to access the complete record, including compliance information, site documentation, and any associated Work Order ID. **Locate on Map** Click the **Locate** icon to center the map on a specific Operation. #### Monitoring Shared Operations If organization-to-organization sharing is enabled (see [Shared Operations](#)), the Operate tab gives you real-time visibility into operations from external partners. 1. **Enable the overlay.** Use the **"View Shared Operations"** toggle at the top of the Operations widget to add shared operations to your map view. 2. **Identify external activity.** Look for the shared operation symbol icon and the partner organization's name to distinguish shared operations from your own. 3. **Monitor start times.** Use the live countdown timers to see exactly when shared operations are set to begin. This is useful for timing your own operations to maintain safe separation. 4. **Expand any shared operation card to see its altitude and duration.** If a shared operation looks close to your own, use the **Locate** tool to zoom directly to their boundaries for a closer evaluation.
Drone Detection The **Drones** tab aggregates data from your organization's integrated sensor network, Remote ID, RF, Radar, and more, to display all detected drones within sensor coverage. #### Reading the Map Each detected drone displays an icon color-coded by its current **Classification**. Your team sets Classification using the workflow described in [Drone Classification](#drone-classification). **Map Symbols:**
IconClassificationMeaning
TrustedVerified low-risk. Includes your registered fleet aircraft (automatically Trusted when Remote ID Registered is toggled on and a Remote ID Serial Number is set — see Managing Aircraft) and external drones your team has classified as Trusted. Also covers first-party telemetry from supported partner integrations (e.g. Skydio, DroneSense).
NeutralUnknown aircraft. Default classification for external drones until your team classifies them.
BlacklistedKnown or suspected threat. External drones your team has classified as Blacklisted.
{% hint style="info" %} **Not seeing your own drones in blue?** Open the aircraft record in **Manage > Aircraft** and confirm both **Remote ID Registered** is toggled on and the **Remote ID Serial Number** is populated. These two fields are what link a live detection to your registered fleet. {% endhint %} #### Detail View Click any drone record to view: * Remote ID serial number * Current speed * Altitude * Duration of flight * Data source (e.g. DeDrone, uAvionix, Aerial Armor) * Current Classification #### Controller Tracking Click the **Controller** button to identify the operator's ground position and view the drone's flight path. This is especially useful for incident response. #### Incident Support Need to follow up with law enforcement or regulatory authorities? Copy the **Remote ID serial number** for verification against external databases.
Drone Classification **Drone Classification** (🟣 **Advanced+** with drone detection sensors integration) lets your team capture judgment about detected aircraft directly in AirHub® Portal. Each classification is timestamped, attributed to the user who made it, and visible to anyone with access to the drone. The map and list view recolor for the whole team the moment a classification is saved. #### The Three Classifications | Icon | Classification | When to Use | | :-----------------------------------------------------------------: | --------------- | --------------------------------------------------------------------------------------------------------------- | | | **Trusted** | Verified low-risk third-party aircraft (e.g. a known utility's inspection drone, an authorized vendor's flight) | | | **Neutral** | Unknown aircraft. The default for external drones until your team determines otherwise. | | | **Blacklisted** | Known or suspected threat | #### How to Classify a Detected Drone 1. **Open the drone detail panel.** Select the drone from the Drones tab or click its icon on the map. 2. **Click Change Classification.** AirHub® Portal presents two paths: * **Add to Fleet.** Registers the drone as a known aircraft within your organization. Use this when the drone belongs to your team or to an asset you own. Captures make, model, owner, tags, and serial number, with the detected Remote ID prepopulated. Fleet aircraft are automatically treated as Trusted. * **Classify External.** Assigns a **Trusted**, **Neutral**, or **Blacklisted** classification to a third-party drone. A short reasoning note is required before the classification can be saved. 3. **Save.** The drone recolors on the map and in the Drones list for everyone in your organization with access to the drone detection. #### Classification History Every classification, change, and reclassification saves to a **Classification History** log on the drone detail panel. Each entry preserves: * The classification applied * The user who made the decision * The timestamp * The reasoning note This shared record supports after-action review and lets your team's situational awareness build over time and across people. {% hint style="info" %} **Use case: Recurring incursions.** If the same Remote ID drifts into a no-fly perimeter twice in a month, classify it Blacklisted with a reasoning note referencing the prior incidents. The next time it shows up, the whole team sees red on the map and can escalate immediately. {% endhint %}
Crewed Aircraft Traffic (ADS-B) This view visualizes live crewed aircraft positions using ADS-B (Automatic Dependent Surveillance–Broadcast) data streams. #### Aircraft Details Click any aircraft to see: * Tail number * Speed * Current altitude Click **Flight Details** to launch full tracking data via FlightAware. #### Situational Awareness Features **Aircraft Type Icons** The map differentiates between **fixed-wing aircraft** and **helicopters** using unique icons, important for assessing relative speed and predicted flight paths. **Leader Lines** A **60-second leader line** extends from each aircraft, showing its projected direction and speed. Use these to anticipate potential conflicts well before they happen. {% hint style="info" %} **In low-altitude operations**, helicopters are often the more relevant concern. The unique helicopter icon makes them easy to spot at a glance. {% endhint %}
Sensor Status & Diagnostics The **Sensor Status Widget** provides a real-time health indicator for your organization's integrated drone detection network. #### Reading the Indicator The status indicator sits in the **top-right corner** of the map while on the Operate tab: * **Static Green**, All sensors are receiving data * **Pulsing Red**, One or more sensors require attention Click the indicator to expand the **Sensor Status drawer** from the right side of the screen. #### Sensor Health States | State | Meaning | | ----------- | --------------------------------------- | | **Online** | Sensor is actively transmitting data | | **Warning** | No data received for 12–24 hours | | **Offline** | No data received for more than 24 hours | #### Diagnostic Information For each deployed sensor, the drawer displays: * **Sensor Name** * **Vendor** (e.g. DeDrone, Aero Defense, Skydio) * **Category** of data being received **Geographic Centering** Click the locate icon within the Location field (to the right of the latitude and longitude) to zoom and center the map on the sensor's physical hardware location. {% hint style="info" %} **Use case: Routine health checks.** Glance at the sensor status indicator each morning. A persistent yellow warning often signals an upcoming offline event, get a tech to the site before you lose coverage. {% endhint %}
*** ## Manage {% hint style="info" %} Administrative workflows for flight logs, fleet, maintenance, work orders, and users. {% endhint %}
Overview Dashboard The Overview Dashboard provides a high-level visual summary of the health and compliance of your organization, surfaced through interactive donut charts. #### Accessing the Dashboard Navigate to **Manage > Overview**. #### Available Charts | Chart | What It Shows | Tier | | --------------------------- | ----------------------------------------------------------------- | ------------ | | **Work Orders by Status** | Progression of work orders (New, Scheduled, In Progress, On Hold) | 🔵 **Team+** | | **Work Orders by Priority** | Urgency of open requests (Moderate, High) | 🔵 **Team+** | | **Operator Availability** | Workload of your Operators for the day (Available vs. Reserved) | All | | **Operator Compliance** | Registration status of your pilots | All | | **Aircraft Availability** | Fleet readiness for the day (Available vs. Reserved) | All | | **Aircraft by Status** | Airworthiness breakdown (Airworthy, Needs Maintenance, Retired) | All | | **Aircraft Compliance** | FAA registration status across the fleet | All | #### Interactive Legend Legend items that are **underlined** are interactive. Clicking an underlined category (e.g. "Needs Maintenance") automatically navigates you to the corresponding module and applies a filter for that specific status, letting you take immediate action. {% hint style="info" %} **Tip:** The Overview Dashboard is the best starting page for Managers each morning. It surfaces problems before they become urgent. {% endhint %}
Work Order Management Work Order Management bridges AirHub® Portal with enterprise ticketing systems like **ServiceNow** and **ArcGIS Survey123**. This workflow lets your organization receive service requests through familiar tools, while ensuring all data flows seamlessly into AirHub® Portal as your Drone Operations Management System (DOMS). #### How It Works **System Integration** (🟣 **Advanced+**) Work requests flow in automatically from your external system via API and webhooks. Priority levels, due dates, and requester descriptions stay consistent across all your platforms. {% hint style="info" %} ℹ️ Work Order integration requires initial setup with your existing work management system. Contact your Airspace Link account team to scope and configure it. {% endhint %} **Record Generation** When a request is received, AirHub® Portal automatically generates a Work Order including a unique Work Order ID and the requested operation area pre-populated on the map. #### Scheduling Operations for Work Orders 1. **Navigate to Manage > Work Orders.** 2. **Triage work requests.** Review active requests using the interface, a map at the top and an interactive list below it. 3. **Review operational requirements.** Click any record in the list or on the map to expand the **Details Drawer** from the right side of the screen. Read the **Work Description**, verify the **Due Date**, and check the **Priority** assigned by the external system. 4. **Evaluate geography and airspace.** Requested flight boundaries are automatically highlighted on the map. Click the **Zoom (Map Icon)** next to a record to center the map on that operational volume. 5. **Schedule operations.** Click the **Schedule (Calendar Icon)** on a Work Order to bridge its details into the Plan tab. The operation pre-populates with the requested geometry and other applicable information. A single Work Order can be linked to multiple scheduled operations if the task requires repeating flights. 6. **Monitor the lifecycle.** Track the task as it moves through **New**, **Scheduled**, and **In Progress** statuses. Status updates are automatically sent back to the external requester via webhook in real time. 7. **Complete the Work Order.** Once all operations are finished, click the **Edit (Pencil Icon)** within the drawer and: * Set status to **Completed** * Add any final notes * Paste the link to the deliverable (e.g. SharePoint folder, ArcGIS Online layer) into the **Document Repository** field This action notifies the requester and closes the loop. 8. **Analyze demand trends.** Access the **Reports** sub-tab to visualize creation and completion trends over time.
Flight Logs (3 Fidelity Levels) AirHub® Portal serves as the primary system of record for flight activity. Flight logs capture the **actual** performance of an operation in the field, and they're how your organization maintains an auditable history for compliance, ROI analysis, and continuous improvement. #### Three Levels of Flight Log Fidelity AirHub® Portal supports three creation methods, from basic manual entry to fully automated: #### Level 1: Manual Record (🟢 **Starter+**) Basic manual entry of pilot, aircraft, and flight duration. Location is recorded as a single point on the map. #### Level 2: Telemetry Upload (🔵 **Team+**) High-fidelity records created by importing telemetry data files: * **DJI** (.txt) * **Pixhawk** (.bin) * **Generic** .csv and .kml This captures the true flight activity and automatically renders the flight path on the map. [View Upload Guide](#) #### Level 3: Automated Uploads (🟣 **Advanced+**) Zero-touch logging via direct integrations that eliminate manual entry entirely: **AirHub® Sync** Uses the AirHub Sync App (Android APK) installed on DJI enterprise controllers to securely transmit logs to your account upon flight conclusion. [View DJI Setup](#) **Skydio Cloud** Automatically logs new flight activity and enables live aircraft position tracking in the Operations Center via Skydio's GPS and Telemetry webhooks. [View Skydio Setup](#) {% hint style="info" %} If Level 3 is configured, manual flight log creation is bypassed. We recommend periodically verifying that flight logs are being successfully generated through your integrations. {% endhint %} #### Who Can Create Flight Logs * **Operators** can create and manage flight logs only for operations where they are the assigned Remote Pilot in Command (RPIC). * **Managers** can create and manage flight logs on behalf of any Operator within the organization. #### Manual Workflow (Levels 1 & 2) Locate an Operation within the Plan tab (via My Operations or Organization Operations) and click Add Flight. This pre-populates the record with the assigned crew, aircraft, and operational volume.Navigate to Manage > Flight Logs and click Add Flight. This requires manually searching for and associating the flight with an existing Operation plan. #### Completing the Flight Log 1. **Refine or add the flight location.** Choose the approach based on your fidelity level: * **Level 1.** Search for an address and drop a point on the map. Use this if location data wasn't inherited or you need higher granularity than the operation volume. * **Level 2.** Use the **Files** tab to upload supported telemetry files. Associate them under the **Telemetry** section of the **Summary** tab, then click **Parse** (graph icon) to plot the precise path. 2. **Assign Crew & Aircraft.** Select the RPIC, any supporting crew, and the specific Aircraft system used. 3. **Document flight details.** Toggle the **Incidents** switch if the operation experienced an anomaly (Fly Away, Mechanical Failure, Collision with Object, etc.) and add a detailed description. Use the **Notes** section for general execution information. 4. **Manage files.** Navigate to the **Files** tab to upload supporting documentation (up to 30MB per file). 5. **Complete custom forms (🟣 Advanced+).** If an ArcGIS Survey123 form is deployed for your organization, complete it to associate post-flight data with the record. #### Viewing Flight Logs **List View (Default):** Flight records summarizing RPIC, Aircraft, Flight Date/Time, and Duration. Click a card to expand the Details Drawer. **Report View:** High-level analytics in charts, Completed Flights by Aircraft/Pilot, Incidents by Aircraft/Pilot, and Cumulative Flight Hours. #### Search, Sort & Filter * **Sort by:** Aircraft, Flight Date, or RPIC * **Keyword search:** Free-text fields in Notes or Operation titles * **Filters:** Tags, Pilots, Aircraft, Incident status, Date Range #### Exporting Data Click **Export Flight Logs** to generate a comprehensive CSV including Flight IDs, timestamps, duration, RPIC/Crew assignments, Aircraft serial numbers, incident details, and associated Operation IDs.
Maintenance Logs Maintenance logs document every repair, inspection, and hardware modification for your fleet. They provide the audit trail necessary for regulatory compliance and program accountability, and let Managers track maintenance intervals, identify recurring mechanical issues, and optimize total cost of ownership across the fleet. #### Two Ways to Log Maintenance Navigate to Manage > Maintenance and click + Log Maintenance. Manually select the Aircraft from the dropdown.Locate an aircraft in Manage > Aircraft, click to open the drawer, and select the Maintenance tab. Click + Log Maintenance. The record automatically associates with that aircraft. #### Completing a Maintenance Record 1. **Overview.** Select the **Date** and identify the user who **Approved** the work. 2. **Details.** Identify who **Performed** the work, and select the **Maintenance Type**: Inspection, Repair, Replacement, Modification, or Other. 3. **Inventory.** Use the **Parts Maintained** dropdown to select specific components (Propellers, Frame, Gimbal, Battery, etc.). 4. **Outcome.** If the maintenance requires a validation flight, select an existing **Test Flight** log to associate the safety verification with the service record. 5. **Update status.** Update the **Aircraft Status** to **Airworthy**, **Needs Maintenance**, **Retired**, or **Unairworthy**.

ℹ️ The status update is reflected globally throughout the platform, so a status change here will appear on the Overview Dashboard, in the Aircraft list, and when planning operations.

#### Search, Sort & Filter * **Sort by:** Aircraft, Approved By, or Date * **Keyword search:** Free-text fields including notes * **Filters:** Date Range, Maintenance Type, Aircraft, Crew #### Exporting Data Click **Export Maintenance Logs** to generate a CSV including Aircraft details, Approval/Crew assignments, Date of service, Maintenance Type, and the specific parts maintained.
Managing Users The **Users** tab is the hub for managing your organization's team, assigning user types, and monitoring pilot qualifications. Maintaining accurate certification records ensures your operators stay in compliance with regulatory standards. #### Account Hierarchy * **Owners:** Exactly one Owner per organization, the primary account holder initially invited by Airspace Link. Owners have the unique authority to designate Administrators. * **Administrators:** Authorized to manage all users, including inviting new members, updating assigned user types, and removing users. #### Inviting a New User *(Admin only)* 1. **Navigate to Manage > Users.** 2. **Click + Invite User to open the invitation drawer.** 3. **Enter the user's Email Address.** 4. **Toggle the Admin switch if the user needs to invite or manage other members.** 5. **Assign user types.** Assign one or more User Types (**Director**, **Manager**, **Operator**, **Planner**) to define interface access and operational authority. #### Monitoring Pending Invitations Click the **Invited** sub-tab to track outgoing invites. Use the individual record menu to **Resend** the notification or **Delete** an invitation. #### Managing Existing Users Click any user record to expand the **Details Drawer**: * **Summary tab:** View and edit profile information, contact details, and FAA certificate data * **Flights section:** Review personal flight analytics, total Flight Hours and Number of Flights within the last 30 days * **Edit Permissions:** Click the three-dot menu and select **Edit Permissions** to modify User Types or Admin status * **Custom Forms** (🟣 **Advanced+**): Complete integrated ArcGIS Survey123 forms associated with the user record #### Search, Sort & Filter * **Sort by:** First Name, Last Name, Email Address, Certificate Renewal Date, Created (date joined), or Last Login * **Keyword search:** Names and email addresses * **Filters:** * **Certificate Renewal Date:** No Certificate, Expired, Expiring Soon, or Active * **User Type:** Director, Manager, Operator, Planner #### Compliance Indicators Members with **Expired** or **Expiring Soon** certificates are automatically flagged with high-visibility color badges in the main list, making it easy to spot compliance gaps at a glance. #### Exporting Data Click **Export Users** to generate a CSV with User IDs, contact information, assigned user types, certificate renewal dates, and login history for administrative auditing.
Managing Aircraft The **Aircraft** tab is the hub for managing your organization's drone fleet. Keeping an accurate aircraft registry ensures every operation is linked to the right aircraft, which is necessary for accurate telemetry pairing, maintenance tracking, and compliance reporting. #### Registering a New Aircraft 1. **Navigate to Manage > Aircraft.** 2. **Click + Add Aircraft to open the registration drawer.** #### Identity * **Name** * **Manufacturer** * **Model** * **Owner** - the user responsible for the hardware #### Categorization Apply tags for: * **Equipment** (LiDAR, Optical, Thermal, etc.) * **Frame Type** (Fixed Wing, Quadcopter, etc.) * **Weight Class** #### Compliance * **Serial Number** * **Anti-collision lighting** - toggle on if the hardware is equipped for twilight or night operations #### Registration * **FAA Registration Number** * **Renewal Date** #### **Remote ID** * **Remote ID Registered** - toggle on once the aircraft is registered with the FAA * **Remote ID Method** - how the aircraft broadcasts its Remote ID (Standard, Broadcast Module, or Unknown) * **Remote ID Serial Number** - the broadcast serial used to match live detections to this fleet aircraft {% hint style="warning" %} **Required for your fleet aircraft to appear Trusted (blue) on the map.** For a detection to be matched to this aircraft, and color blue in Historical Traffic and the Operations Center, you must both toggle **Remote ID Registered** on *and* populate the **Remote ID Serial Number**. Without both, the system cannot associate the detection with your fleet, and the aircraft will appear Neutral (green) until someone manually classifies it. {% endhint %} #### Establishing a Home Base Use the search bar or drop a point on the map to set the aircraft's primary storage location. Enter a specific **Location Description** (e.g. "Main Hangar, Bay 4"). {% hint style="info" %} Home base data powers proximity recommendations during Advanced Operation scheduling, pointing the right asset to the right job. {% endhint %} #### Managing Existing Aircraft Click any aircraft record to expand the **Details Drawer**: * **Summary Tab:** View and edit hardware profile, serial numbers, and compliance status * **Files Tab:** Upload hardware-specific docs, manuals, warranties, receipts (up to 30MB per file) * **Maintenance Tab:** Review service history and click **+ Log Maintenance** for new service entries * **Aircraft Custom Form** (🟣 **Advanced+**): Complete integrated ArcGIS Survey123 forms #### Search, Sort & Filter * **Sort by:** Name, Manufacturer, Model, Owner, or Renewal Date * **Keyword search:** Name, Model, or Serial Number * **Filters:** * **Tags** (equipment type or custom categories) * **Status** (Airworthy, Needs Maintenance, Retired, Unairworthy) * **Remote ID Registered** * **Owner** #### Exporting Data Click **Export Aircraft** to generate a CSV with the full hardware registry: serial numbers, registration details, current airworthiness status, and assigned owners.
*** ## Admin {% hint style="info" %} Organizational structure, tag library, and account-wide configuration. {% endhint %}
Tag Management Tags are the primary mechanism for categorizing and filtering organizational data across Operations, Aircraft, and Flight Logs. A well-designed tag library makes it easy to slice your data by department, project, mission type, or any other dimension that matters to your team. #### Tag Groups vs. Tags AirHub® Portal uses a hierarchical structure to prevent clutter and ensure consistent categorization: * **Tag Group:** A category or container, e.g. "Department," "Project Type," "Funding Source" * **Tag:** A specific label within that group, e.g. under "Department" you might have "Engineering," "Public Safety," and "Maintenance" #### Creating Tag Groups and Tags 1. **Navigate to Admin > Tags.** 2. **Create a Tag Group.** Click **Add Tag Group (+)**, enter a **Group Name** (e.g. "Strategic Operation Objective"), and assign a **Color** to help users visually distinguish it in the field. 3. **Populate tags.** Click into the group and add individual tags, such as "Routine Inspection," "Emergency Response," or "Training." 4. **Administrative oversight.** Managers can edit, rename, or archive tags at any time. Updates propagate globally across all historical records associated with that tag. #### Where Tags Show Up While Managers define the library, the value of tags is realized during the operational lifecycle: * **Aircraft categorization:** Tag aircraft (e.g. "High-Res Thermal") so Planners can filter the registry for specific hardware during operation setup * **Operational intent:** Operators tag Operations and Flight Logs (e.g. "Project: North Bridge") to document the purpose of each flight * **Downstream reporting:** Tags power filtering across Aircraft, Flight Logs, and Operations, and the Reports sub-tabs. For example, a Director can generate a "Total Flight Hours" report filtered to the "Public Safety" department tag. #### Tagging Best Practices **Start small.** Begin with two or three tag groups covering your most-used dimensions. You can always add more. **Use color intentionally.** Reserve attention-grabbing colors (red, orange) for tag groups that demand quick recognition, like incident or compliance status, and use calmer colors for organizational dimensions like department. **Avoid duplication.** Before creating a new tag, check whether an existing one fits. Sprawling tag libraries are hard to keep consistent. **Review quarterly.** Audit the library each quarter to archive tags no longer in use.
*** ## Reference {% hint style="info" %} Quick-reference tables, the user type access matrix, and support contacts. {% endhint %}
Weather Widget State Thresholds The Weather Widget aggregates current and forecasted conditions and surfaces a state indicator (Ready, Warning, or Danger) to support your go/no-go decision. Below are the exact thresholds the system uses for each weather metric. | Metric | Ready | Warning | Danger | | ----------------------------- | ---------------------------------------------- | -------------------------------------------------------------- | ------------------------------------------------------- | | **Temperature** | ≥41°F and ≤95°F | >32°F and <41°F **OR** >95°F and <104°F | ≤32°F or ≥104°F | | **Visibility** | >3 statute miles | N/A | <3 statute miles | | **Wind Speed** | <10 m/s (22.37 MPH) | >10 m/s and <14 m/s (22.37–31.32 MPH) | >14 m/s (31.32 MPH) | | **Wind Gusts** | <10 m/s (22.37 MPH) | >10 m/s and <14 m/s (22.37–31.32 MPH) | >14 m/s (31.32 MPH) | | **Precipitation Intensity** | None | >0 mm/h and <50 mm/h (Light, Moderate, Heavy) | ≥50 mm/h (Violent) | | **Precipitation Probability** | <30% | >30% and <50% | >50% | | **Cloud Base** | Cloud base – Operational AGL >500 ft | N/A | Cloud base – Operational AGL <500 ft | | **Sunrise/Sunset** | Start time > Sunrise **AND** End time < Sunset | Start time > (Sunrise − 30m) **AND** End time < (Sunset + 30m) | Operation time + duration is < Sunrise **AND** > Sunset | #### How the Overall State Is Determined The Weather Widget evaluates all metrics simultaneously. The overall state reflects the most severe condition present, so if every metric is in the Ready range except one in the Warning range, the overall state will be Warning. {% hint style="warning" %} **Always reverify in the field.** Weather is dynamic, and the forecast on which the state indicator is based may have shifted by the time you're ready to fly. Treat the indicator as a planning input, not a substitute for on-site assessment. {% endhint %}
User Type Access Matrix A quick reference showing which user types can perform which actions, and the minimum license tier required. #### Operator Permissions | Capability | Minimum Tier | | -------------------------------------------------------- | ---------------- | | Apply for LAANC and Further Coordination | All | | Manage own operations and flight logs | All | | Attach files to operations | 🔵 **Team+** | | Request manager approvals | 🔵 **Team+** | | Run surface profiles | 🔵 **Team+** | | Flight log: Manual Entry | 🟢 **Starter+** | | Flight log: Telemetry Upload | 🔵 **Team+** | | Flight log: Automated Sync (AirHub® Sync / Skydio Cloud) | 🟣 **Advanced+** | #### Manager Permissions | Capability | Minimum Tier | | ---------------------------------------------------------------------------- | --------------- | | View and manage all org-wide data (Flight Logs, Aircraft, Operations, LAANC) | 🟢 **Starter+** | | Approve/deny operations via Internal Approvals | 🔵 **Team+** | | Create and manage organizational tag library | 🔵 **Team+** | #### Planner Permissions | Capability | Minimum Tier | | ----------------------------------------------------------- | ---------------- | | Triage incoming work orders and create operations from them | 🔵 **Team+** | | Create surface profiles for HexGen risk profiles | 🟣 **Advanced+** | #### Director Permissions | Capability | Minimum Tier | | ----------------------------------------------------------- | --------------------------------- | | Publish and manage Community Advisories | 🔵 **Team+** (Gov customers only) | | View live and historic traffic (crewed and drone detection) | 🟣 **Advanced+** | | Create and manage Alert Areas for incursion monitoring | 🟣 **Advanced+** | #### Observer Permissions | Capability | Minimum Tier | | --------------------------------------------------- | ---------------- | | View live and historic drone traffic | 🟣 **Advanced+** | | View alert areas, incursions, and active operations | 🟣 **Advanced+** | | View drone classifications set by your team | 🟣 **Advanced+** | {% hint style="warning" %} The Observer user type hides the Manage and Plan tabs and disables Quick Actions and Home page actions. Do not assign Observer in conjunction with other user types, functionality from those other user types will be hidden. {% endhint %} #### Owner / Administrator Permissions | Capability | Minimum Tier | | ----------------------------------------------- | --------------- | | Invite, update, and remove users | 🟢 **Starter+** | | Assign User Types and Administrator permissions | 🟢 **Starter+** | {% hint style="info" %} ℹ️ **Note:** Any user can be designated an Owner or Administrator, regardless of their assigned User Type. Owners and Administrators retain their account-level permissions in addition to whatever User Type capabilities they're assigned. {% endhint %}
Getting Support Need help? You have several ways to reach the AirHub® Portal support team. #### In-App Support (Fastest) Click the **blue chat icon** (circle with two chat bubbles) in the bottom-right corner of any page, or use the **Ask Me Anything** search bar on the Home page. **How it works:** 1. **Click the chat icon to open the support widget.** 2. **Type your question into the chat window.** The system searches our guides and regulations to give you an immediate answer. 3. **Talk to a person.** If the automated answer doesn't fully resolve your issue, ask to be connected to a live agent. **Live agent availability:** Monday through Friday, 9:00–17:00 ET. #### Help Center For exhaustive technical documentation, step-by-step tutorial videos, and enterprise program setup guides, visit the official knowledge base at [**support.airspacelink.com**](https://support.airspacelink.com/). #### Submit a Support Case For non-urgent issues, complex program inquiries, or feature requests: [**Submit a Support Case →**](https://airspacelink.com/create-support-case) #### Sales & Product Information Interested in upgrading your tier, adding seats, or exploring an enterprise integration? [Contact Airspace Link Sales](https://airspacelink.com/pricing).
--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.airspacelink.com/airhub-portal-user-guide.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.