# Support Home
We appreciate you choosing Airspace Link! Our commitment is to support your growth and evolving needs.
If you're new to AirHub Portal, [request a demo](https://airspacelink.com/contact) to see how our drone operations management system can integrate the use or knowledge of drones into your organization.
Otherwise, access immediate guidance through our Knowledge Base.
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Read our FAQs
**About AirHub® Portal and airspace**
* **What is LAANC?** LAANC (Low Altitude Authorization and Notification Capability) is an FAA program that gives drone pilots near real-time access to controlled airspace at or below 400 feet. It also gives air traffic professionals visibility into where and when drones operate. Learn more on the [FAA LAANC page](https://www.faa.gov/uas/getting_started/laanc).
* **What is B4UFLY?** B4UFLY is an FAA-approved airspace awareness tool for recreational drone flyers. It shows controlled and uncontrolled airspace, maximum authorized altitudes near airports, restricted or prohibited airspace, and other key safety information. Recreational flyers must operate below 400 feet at all times. Learn more on the [FAA B4UFLY page](https://www.faa.gov/uas/getting_started/b4ufly).
* **What are NOTAMs?** A NOTAM (Notice to Air Missions) is a time-sensitive notice containing information essential to flight operations that wasn't known far enough in advance to be publicized through other means. See the [FAA NOTAM page](https://www.faa.gov/about/initiatives/notam/what_is_a_notam) for official definitions.
* **What are local advisories?** Local advisories are time-sensitive notices created by State and Local Governments to inform pilots about activity in their community. They typically cover incidents, events, special ordinances, emergency operations, or sensitive infrastructure (schools, hospitals, helipads, prisons, stadiums, public spaces). Advisories supplement FAA airspace data and do not replace it.
* **Can pilots use AirHub® Portal to submit LAANC requests?** Yes. AirHub® Portal is an FAA-approved LAANC supplier. Pilots can log in, plan an operation, and submit a LAANC request directly to the FAA without leaving the app.
* **Do I need AirHub® Portal for recreational flying?** You don't need a paid license, but AirHub® Portal's free **Personal** tier gives you the tools you need: B4UFLY airspace awareness, LAANC submission, and a 14-day weather forecast. All recreational flyers must pass the [TRUST Safety Test](https://www.faa.gov/uas/recreational_flyers/knowledge_test_updates), register any drone over 0.55 lbs (250 grams), stay below 400 ft AGL, and have Remote ID compliance if registered.
* **What does AirHub® Portal offer State and Local Governments?** AirHub® Portal lets State and Local Governments publish local advisories and ground risk data alongside FAA airspace data, so pilots in their community can plan safer flights. Common uses include flagging sensitive infrastructure, broadcasting event-driven restrictions, and coordinating with emergency operations.
* **How will DJI removing GEO Zone data affect me?** DJI's GEO Zone system previously prevented DJI drones from taking off in areas DJI flagged as restricted. As of 2024, DJI no longer enforces these restrictions in software. Use AirHub® Portal's airspace briefing and LAANC submission to confirm where you can legally fly. See DJI's [GEO System update](https://viewpoints.dji.com/blog/geo-system-update) for context.
**Licensing and accounts**
* **What license tiers are available, and how do they differ?** AirHub® Portal offers four tiers: **Personal (Free)** for recreational and Part 107 pilots (B4UFLY, LAANC, 14-day weather forecast). **Starter** adds fleet management, exports, calendar view, and basic reporting. **Team** adds tags, internal approvals, weather widget, file attachments, HexGen risk assessments, and shared operations. **Advanced** adds Public (PAO) Part 91 operations, UTM services, Survey123 form integration, and additional admin tools.
* **Which AirHub® Portal mobile app is the correct one?** Look for AirHub® Portal published by Airspace Link on the [iOS App Store](https://apps.apple.com/us/app/airhub-portal/id6447011672) or [Google Play](https://play.google.com/store/apps/details?id=com.airspacelink.portal_wrapper\&hl=en_US). A different app with a similar name exists on both stores and is not affiliated with us.
* **Why didn't I receive a password reset email?** Most often, this happens because the account was created with **Continue with Google** or **Continue with Apple**, not with an email and password. Password reset only works for accounts created with the email **Sign up** option. If you used Google or Apple, sign in with that provider instead. If you're sure you used email and still didn't receive the reset, check your spam folder, then contact .
* **How do I cancel or change my subscription?** Reach out to and our team will assist with cancellations, downgrades, or plan changes.
**Operations and LAANC submissions**
* **I can't edit or delete a LAANC operation. Why?** Once a LAANC operation has been approved by the FAA, it's locked. To edit or delete it, first cancel the LAANC authorization: open the operation, find the LAANC approval, click the three-dot menu next to it, select **Cancel**, then confirm with **Proceed**. The authorization is now cancelled and you can edit, delete, or resubmit the operation.
* **I submitted a LAANC request but was told I need "Further Coordination." What now?** Further Coordination is required when you request to fly above the LAANC grid ceiling for that airspace (for example, 200 ft in a 100 ft grid, or any altitude in a 0 ft grid). Click **Add Justification** in the LAANC drawer, then explain why you need to fly at the requested altitude. Include aircraft details, pilot certifications, and how you'll operate safely under Part 107. Submit at least 3 days before your operation (we recommend a week to allow for resubmission if denied). The FAA can take up to 90 days to respond, though most responses come faster.
* **What is the FAA's DroneZone, and why is AirHub® Portal sending me there?** The [FAA's DroneZone](https://faadronezone-access.faa.gov/) handles requests AirHub® Portal can't submit on your behalf. You'll be sent there if your flight is in restricted airspace with a 0 ft LAANC ceiling, or in airspace with a grid ceiling but no LAANC enablement. In those cases, submit your request directly through DroneZone.
* **How do I look up a NOTAM in my airspace?** When AirHub® Portal's Advisory widget shows a NOTAM, click it to see the details panel. Copy the NOTAM number (e.g. `KPBI 11/013`), then open the [FAA NOTAM Search page](https://www.faa.gov/about/initiatives/notam/), switch the search dropdown to **Free Text**, and paste in the identifier.
**Team and fleet management**
* **How do I invite team members and assign User Types?** Managers can invite team members from **Manage > Resources > Users**. Each invite requires an email address and one or more User Types: **Director** (account-level admin), **Manager** (organization-wide oversight and approvals), **Operator** (plans and executes their own operations), **Planner** (plans operations on behalf of others), or **Observer** (read-only situational awareness, no Plan or Manage access). A single user can hold multiple User Types, except Observer, which is exclusive.
* **How do I add aircraft to my organization's fleet?** Go to **Manage > Aircraft** and click **+ Add Aircraft**. Capture the make, model, owner, Remote ID, and any custom tags. Fleet aircraft are automatically treated as Trusted and become available when planning operations.
**Data, integrations, and exports**
* **How do I sync DJI flight logs?** AirHub® Portal supports importing DJI flight records (`.txt`), Pixhawk telemetry (`.bin`), and generic flight files (`.csv`, `.kml`). DJI Cloud syncing is also supported with separate setup. See the [Integrations, Setup, and Customizations](https://support.airspacelink.com/integrations-setup-and-customizations) section for the full workflow.
* **Can I export operations and flight logs?** Yes. Starter and above can export operations as a CSV from the Plan tab. The export includes IDs, names, PIC assignments, flight types, altitudes, GeoJSON coordinates, and time zones. Managers can export across the entire organization. Operators export only their own records.
Contact the Airspace Link Support Team
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